Privacy Policy

1. Background

Compounding 4 Vet is committed to protecting your privacy in accordance with applicable Australian privacy laws. This policy aims to provide you with a clear understanding of how we collect, use, disclose, and handle personal information. For users of our website (www.compounding4vet.com.au), this Privacy Policy is deemed to be incorporated into our Standard Terms of Supply, which should be read together with this Privacy Policy.

A copy of this Privacy Policy is available on our website or you can request a copy by contacting us at 1300 345 877.

Personal information refers to information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (e.g., by name, email address, and/or phone number).

We comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988, which regulate the handling of personal information throughout its lifecycle from collection to disposal.

We are generally exempt from the Privacy Act when we collect and handle employee records, and this Privacy Policy does not apply to that information. However, where State or Territory health privacy legislation applies, we are required to protect the privacy of employee health information. This Privacy Policy will apply in those circumstances.

2. What We Collect

The types of personal information we may collect about you include:

• Contact details, including email address, mailing address, street address, and/or telephone number
• Age and/or date of birth
• Demographic information
• Financial information
• Third party information received from clients (e.g., licenses issued under the law, Medicare card, birth, marriage or citizen certificate, rates notices, debit/credit cards, membership cards, Australian Vet License Certificate or Card)
• Information you provide to us through inquiries or feedback
• Employment application information, including cover letter, resume, contact details, and referee reports

Sensitive information, a subset of personal information, is collected only when reasonably necessary for our functions or activities, and either with consent or as required or authorized by law.

When you visit our website, some non-personal information is collected about your visit (e.g., server address, date and time of visit, pages visited, type of device, browser, and operating system used). This information is used anonymously for statistical analysis and to improve website functionality. However, we reserve the right to use or disclose this information to identify an individual where we believe there may have been unlawful or inappropriate activity in connection with our website.

3. How We Collect Personal Information

We collect personal information in various ways, including:

• In person (e.g., meetings)
• Through our website (e.g., Registration Form)
• Over the telephone
• Through written correspondence (e.g., letters, faxes, emails)
• From third parties
• On hard copy forms (e.g., surveys)
• Through surveillance cameras

We take reasonable steps to inform you about the collection of your personal information, including why we are collecting it and who we may share it with. Unsolicited personal information (information we did not actively collect) may be kept if permitted by the Privacy Act. If not, it will be destroyed or de-identified.

4. Why We Collect Personal Information

We collect, hold, use, and disclose personal information for various purposes, including:

• Providing products and services to our clients
• Charging clients for our products and services
• Obtaining products and services from suppliers
• Monitoring the quality and safety of our services and products
• Conducting seminars or conferences and providing educational information
• Promoting our products and services, including through direct marketing
• Distributing our publications
• Conducting research and statistical analysis
• Facilitating internal business operations
• Protecting the security of our offices, staff, clients, and property
• Answering queries and resolving complaints
• Recruiting staff, volunteers, and contractors

We may also use your personal information to let you know about our products and services (including promotions and events) where we have your consent or as permitted by law. You can opt-out of marketing communications at any time by contacting us or using the unsubscribe facility in our emails.

5. Who We May Share Your Personal Information With

We may share your personal information with third parties where appropriate, including:

• Our related bodies corporate
• Financial institutions for payment processing
• Referees provided by job applicants
• Contracted service providers (e.g., IT and data storage providers, event organizers, marketing agencies, research providers, delivery providers, business advisers)

In each case, personal information may be disclosed to the service provider, and the service provider may provide us with personal information collected from you during their services.

6. Cross Border Disclosure of Personal Information

We do not currently disclose personal information to third parties located overseas. If this changes, we will comply with the Privacy Act requirements for cross-border disclosures, and this Privacy Policy will be updated accordingly.

7. Your Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Website protection measures (e.g., firewalls, anti-virus software)
• Security restrictions on access to our computer systems
• Controlled/secured access to our premises
• Policies on document storage and security
• Staff training and workplace policies

8. Access and Correction

If you would like to access or correct the personal information we hold about you, please contact us. Verification of identity will be required before processing any access or correction requests to ensure the personal information is properly protected.

9. Complaints

If you have a complaint about how we have collected or handled your personal information, please contact us. We will endeavor to deal with your complaint and take any steps necessary to resolve the matter. If the complaint cannot be resolved immediately, we may ask you to submit it in writing.

We aim to acknowledge receipt of your written complaint within 5 business days and to complete our investigation and respond within 30 days. If the matter is more complex, we will inform you of the expected timeframe. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.

10. Our Contact Details

Please contact us if you have any queries about the personal information we hold about you or the way we handle it.

Mail:
Compounding 4 Vet
5/105A Vanessa Street
Kingsgrove NSW 2208

Email: scripts@compounding4vet.com.au

Telephone: 1300 345 877

Further information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC’s enquiry line at 1300 363 992.

11. Changes to This Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website, and a copy may be obtained by contacting us.

This Privacy Policy ensures that Compounding 4 Vet handles your personal information with care and in compliance with Australian privacy laws.